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Training Coordinator / QA

Otero County, NM, USA

Job Type



About the Role

Under general supervision of the Assistant Communications Director, The Training Coordinator is responsible for planning, coordinating, scheduling, and documenting all training for Telecommunications personnel. The Training Coordinator must have considerable knowledge of departmental policies, procedures and have the ability to explain each policy to personnel should the need arise. Must possess organizational and technical skills and have the ability to use independent judgment working with little direct supervision when necessary. The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. This position is performed in conjunction with and does not remove or replace any functions of the Training Coordinators primary job description and duties as listed by the TBRDA.


  • Three (3) Years of 911 experience related to the operation of computers, radio, and telecommunications system and providing police, fire, and EMS dispatch operations. 

  • Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed basis. 

  • High School Diploma or equivalent.

  • Possession of or the ability to obtain within six (6) months of hire:

    1. (EMD) Emergency Medical Dispatch 

    2. (CTO) Communications Training Officer

    3. APCO CTO instructor

    4. NAED EMD-Q Certification (trained by NAED to be a certified medical case reviewer) (for QA-focused TQAC)

  • Must successfully pass an extensive background investigation including national fingerprint records check.

  • Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed daily basis.


About the Company

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