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Dispatch Supervisor

About the Role

Dispatch Supervisor is an interview-based position. Supervisor is responsible for receiving telephone calls, radio and request for information and assistance and for communicating said request to appropriate personnel. Is responsible for obtaining and maintaining the knowledge necessary to operate radios, teletypes, computers, and alarm systems. Is responsible for typing, maintaining arrest warrant files and any other duties assigned by supervisors. Must be willing to perform rotating shift work, holidays and be able to work short notice. Prepares daily work schedules for dispatchers, establishes work priorities, approves time off and trains new employees. Is required to counsel employees to correct any discrepancies in work performance. Will also make recommendations, in reference to any work performance discrepancies.Essential Functions:

Interviews, trains, assigns work to and delegation of assignment, evaluates, and recommends promotion, discipline, or dismissal for Telecommunications Operators
Responsible for daily supervision of communications staff; Prepares work schedules for all Communications Center personnel and provides emergency relief to ensure constant coverage.
Makes and analyzes staffing decisions related to training, call volume and call response.
Responds to questions and complaints regarding telecommunications division from the public, outside agencies, subordinates, and other departments in accordance with policies and procedures.
Maintains expert level knowledge of CAD software capabilities and related hardware and software components; Responsible for the validation of TCIC/NCIC records; Develops, maintains, and updates FCC and computer system operational files and procedures manuals.
Maintains current Fire/EMS and technical knowledge relevant to telecommunications.
Maintains awareness of 911 related laws and issues.
Works with regional 911 Centers for mutual aid and back-up; Manages and oversee all 911 Center vendors and contracts.
Knowledge, Skills, and Abilities:


Through understanding of Motorola Spillman System, Flex, and Mobile CAD.
Working understanding of Zetron Radio Consoles
Principles and procedures of record keeping.
Principles, policies, and procedures of the New Mexico Public Safety Communications Systems and NFPA 1221 standards as they relate to a PSAP.
Good communication skills, both oral and written.
Demonstrated ability to work independently.
Supervisory techniques; radio transmission procedures and Federal Communications Commission rules and regulations governing operation of radio; NMLETS rules and regulations governing operation of teletype transmitting and receiving and other dispatch operations, policies, and procedures; and city geography.

Strong written and oral communications and relational skills
Follow and relay complex oral and written instructions, policies, and procedures.
Operate a variety of office equipment, including computer terminal, related software programs, printer calculator, fax, and copier.
Strong mentoring and training employees with varying educational backgrounds and aptitudes.
Research and resolve complex problems to ensure compliance.

Ability to observe, analyze and assess results against established goals.
Ability to work with PSAP personnel and operations team members.
Facilitate meetings effectively and efficiently.
Correctly interpret and apply County policies and procedures.
Comprehend process and apply both verbal and written skills appropriate to the job.
Accurately organize and maintain paper and electronic files.
Must be able to work flexible hours to accommodate emergencies.
Must be able to travel for work when needed.
Physical Demands

The work is typically an office environment and may require exerting up 25 pounds of force occasionally, and/or up to 25 pounds of force to move objects.
While performing the duties of the job, the employee is regular required to talk or hear.
The employee frequently is required to use hand to finger, handle, or feel and reach with hands and arms.
The employee is occasionally required to stand and walk, stoop, and bend.
Specific vision abilities required by the job to include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


  • Four (4) Years of 911 experience related to the operation of computers, radio, and telecommunications system and providing police, fire, and EMS dispatch operations 

  • High School Diploma or equivalent.

  • Must possess a valid driver license and have access to a motor vehicle (personal or agency) on an as needed basis. 

  • Must be in good standing with your current agency with no or minimal disciplinary actions.

  • Possession of the following:

    1. (EMD) Emergency Medical Dispatch 

    2. (CTO) Communications Training Officer

  • Must successfully pass an extensive background investigation including national fingerprint records check.

  • Be able to obtain New Mexico Department of Public Safety Basic Telecommunications Course Certificate

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