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Community Relations

TBRDA provides FREE educational presentations about 911 and careers in 911 and dispatch for school classrooms, community organizations, and neighborhood groups.

The primary goal of our education program is to increase awareness of TBRDA services and to better prepare our community to use those services appropriately. Additionally, community outreach efforts afford us the opportunity to solicit feedback and to identify service areas which may need improvement.

Community education is an especially effective tool for 911, but what makes our program unique is that TBRDA educators are the ones who answer 911 calls, so they can offer insight and advice, unlike others in public safety.

While 911 is a lifeline for people in an emergency, 911 is often abused. By teaching how to properly use 911, how 911 works when a call is answered, and by promoting alternative phone numbers (such as the appropriate non-emergency number), TBRDA will better serve the community. The faster a 911 call taker can answer an emergency call, the faster a person needing help will receive potentially life-saving police, fire or medical aid.

To request a group presentation or event appearance, please call or email the 911 Education Coordinator to schedule a convenient time with one of our CTO members.

Due to demand, we request approximately 3-4 weeks advance notice.


TBRDA offers tours of the facility to interested schools, groups and civic organizations. The staff is pleased to showcase the facility for educational purposes and general public and knowledge. Please complete the following form and we will have one of our staff members contact you.

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