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Professional Standards Unit

If you have made a call to 911 or our non emergency lines, please take a minute for quality assurance purposes.

 You will find the complaint/commendation form you are seeking. This form is for the provision of information regarding excellent customer service and care provided by any of our public safety telecommunicators (PST’s) or to provide information in regard to an issue or concern following a call for service to dispatch.


Once a complaint/commendation is received, what happens next?

  • Are you are reporting excellent customer service or outstanding work on the part of the public safety telecommunicator or supervisor? If so, your information will be transcribed onto a letter of commendation to be presented to the employee at by the TBRDA Director. 

  • Is it of a criminal nature? If so, it will be assigned to an officer/deputy, as is appropriate for the jurisdiction of the submitter’s residence. You will be notified of any such assignment and subsequent investigation.

  • Is it a matter of poor customer service or mishandling of a record of call? If so, all phone conversations are recorded at TBRDA. If accurate date/time of the phone call is provided, those recordings can and will be reviewed by the administration for determination of further action, if any is warranted. You will be notified of the outcome as well.

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